Is there free shipping?

Rosewood Premium Skincare offers free worldwide shipping for orders over €200 . You can find the shipping costs breakdown in the next section.

 How much are the shipping costs?

Shipping within the EU : 5 €

Shipping outside the EU: 35 €

Which countries does Rosewood Premium Skincare deliver to ?

Rosewood Premium Skincare ships worldwide

 How long does shipping take?

EU: 2-4 working days

Non -EU: up to 10 working days

Where is my order?

As soon as your order has been shipped by us, you will receive an email with your Tracking number . If you have any problems with the tracking number, our customer service will be happy to help you. Please send your request to info@rosewoodskin.com . Please include your order number for quick processing .

How do I return an order?

If for any reason you are not satisfied with your order from Rosewood Premium Skincare , you can return or exchange the products as long as they are in their original, unopened condition.

Please send your request to info@rosewoodskin.com and we will take care of your request immediately. Please provide your order number for quick processing

 Damaged items

If the goods you receive are damaged, faulty, or do not match your original order, we will be happy to exchange the items or offer you a refund.

In this case, please contact our customer service directly info@rosewoodskin.com . Please provide your order number for quick processing and keep the package, packing materials and damaged products for our inspection.

This policy applies only to purchases made online at rosewoodskin.com .

Can I change or cancel an order ?

No, orders placed through our website www.rosewoodskin.com are processed and shipped as quickly as possible. Please wait until you receive your package and then send it back to us. Please note that we only refund unopened products in their original packaging.